Update for Cyber Security Incident

14 July, 2023

Recently, our practice was impacted by a cyber incident. We would like to thank our patients for their understanding and would like to ensure the protection of your privacy, high-level expertise and medical care are our priority. All patients who have been affected by this incident will be notified in writing.

We have partnered with ID Support NSW to support any of our patients in applying safeguards and ensuring the security of their personal information. You can contact them on 1800 001 040 or speak to our friendly staff for more information.

We thank you for your support and ongoing trust in our practice.

Prof Felix Chan

Cyber Security Incident

10 May, 2023

On Monday, 1 May, I became aware that IT systems attached to my practice had been impacted by a cyber incident.

In response, I took immediate action to safeguard patients and contain the incident by engaging external cyber security experts, and I am actively working with the NSW government and other regulators.

I understand that this news will be concerning to current and former patients, and I apologise for the distress and uncertainty that patients may be feeling.

My number one priority is ongoing medical care and support of my patients.

Disruption to patient care has been minimal.

Cyber security specialists are working around the clock to ensure that the practice’s systems are secure, to determine how this incident began, and to identify which patients may have had their personal information compromised.

If you have any concerns or questions, please contact ID Support on 1800 001 040, 9am and 5pm, Monday to Friday or visit their website,

I will continue to provide updated information to our patients, and the broader community as the investigation continues.

Prof Felix Chan